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What they say about us

Bill and his colleagues at Flood Emergency Services were absolutely wonderful!! In what could've been a nightmare situation - with mum living in the house that suffered storm damage and flooding into the bedroom and hallway: their prompt, courteous expertise and remedial work was a very welcome relief! Their high standard of work and level of communication meant that mum didn't have to be re-homed during the work, making it much less of an ordeal. Thank you!!Kim
Kim Iona
Kim Iona
08:32 07 Mar 18
What a terrific experience... I flooded the bathroomand hallway - terrified I called Bill panicked - calm cool and collected he talked me through the process. Bill and his team were clear and concise and did everything they said they would. A potential disaster for me became significantly easier and after a week (less than their predicted timeframe) all was restored, carpet relayed... good as gold.
Tom Griffiths
Tom Griffiths
01:24 22 Mar 18
Effective and quick management of a large commercial flood. Great communicators, all parties involved were very happy.
Steven Lawson
Steven Lawson
04:37 19 Mar 18
Jo Chew
Jo Chew
01:47 22 Mar 18
Bill and the team had everything under control from the first call. They were great with contact which is easy for me when so much is going on. They were out and had started much quicker than I expected. Shame is, I hope to never use them again but would be first consideration if I have to.
Award, Winner!!
Award, Winner!!
10:49 24 Mar 18
When i was notified of my disaster i was over 1000 klms away from home.After notifing the insurance company they had organized bill and his team.By 4pm that day he was in the house in full swing.I arrived home the next day and was in full contact with bill for over a week during the drying out process.Nothing but praise. Thank you Bill Strong. Robert King 24 Sylvan st Bray Park NSW.
Robert King
Robert King
01:15 25 Mar 18
Great prompt service by the team. Our house flooded on a public holiday and they were there ASAP to assist us. Highly recommend!! Thanks Paris, Gold Coast, QLD
Paris Rodwell
Paris Rodwell
02:02 08 Apr 18
Very happy with the service I received from Bill and his team! Mine and several other apartments in my building flooded during a storm and we were given the run-around and a bunch of competing advice from the strata and insurance companies. Luckily I got hold of Bill and his advice and timely organisation of workmen to my house meant that mine was the only apartment that suffered no long-term damage as a result of the storm. My neighbours all had mold develop and suffered with stinky houses and expensive replacements to furniture and carpets. Thanks Bill!Samantha, Perth WA.
Samantha Nimmo
Samantha Nimmo
05:01 09 Apr 18
Highly recommend Bill and his team (Johnny & Bruno) who came very promptly to rescue my flooded apartment (soaked carpet in multiple bedrooms and common hallway). Their professionalism and experience was clearly shown during what was a very stressful time for a home owner. Services that were provided (but not limited to) included: extraction of water, drying carpets and building structure, restretching carpet, documentation for insurance claims; which were all completed at a high level of standard. Now after the incident, you are unable to tell a flooding actually occurred. Thank you A-Team! - Ralph, Blackburn VIC 3130
Ralph Wan
Ralph Wan
22:29 24 Apr 18
I highly recommend Bill and the team at Flood Emergency Services. Bill responded immediately to my call. He was very thorough and explained clearly the process ahead of me. He went beyond his role with follow up calls to check i was happy with everything. Bill was highly professional and understanding. He did a fantastic rob of restoring our carpets. My husband and I were very happy with this high quality service. Thank you Flood Emergency Services.
Michelle
Michelle
04:26 25 Apr 18
Many Thanks to Bill for organising to get his team (Thanks Heaps Andrew) the very next morning to help with the cleanup and carpet drying. Awesome work, done quickly and to the cost quoted on the phone. Great Job
Dinesh Sachdeva
Dinesh Sachdeva
04:06 04 May 18
My spare room was saturated during a storm in January due to a cracked gutter. I found Flood Emergency Services via a Google search and I’m so glad I did! Bill was very helpful and his technicians arrived within 24hrs. My carpets were as good as new within days.
David Brown
David Brown
13:09 27 May 18
Really impressed at they attention to detail. Turned a really stressful experience into a positive one and kept to the quoted amount. Completely recommend!
Rebecca Britten
Rebecca Britten
13:19 28 May 18
Bill and the team were extremely professional and very helpful with our damaged property in Melbourne. Bill answered any questions I had regardless of the time I would call. He was easily accessible whenever I had a query. I would highly recommend their service to anyone!
Corgi Lover
Corgi Lover
21:30 09 Jun 18
Amazing service! Quick and right onto the issue within the hour. Bill talked me through the process and helped our remarkably when I was stressing over my house being flooded by the washing machine and being 38weeks pregnant! Would definitely use again and highly recommend!
Samantha Davies
Samantha Davies
07:58 14 Jun 18
Bill and his team has done an excellent job. The staffs were very friendly and professional. They were very helpful to provide detailed information about the damage to the insurance company and they gave us ample of time to repay the amount incurred. I am completely happy with their service and highly recommend Flood Emergency service.
Sujeendran Krishnan
Sujeendran Krishnan
00:58 01 Jul 18
After discovering a corner of the carpet in our daughter's room to be wet and mouldy we contacted Flood Emergency Services and found their response to be quick, friendly and professional. Their tech (Tony) was extremely knowledgable, answering our many questions which was very reassuring during this stressful time. I would highly recommend.
Jane Dale
Jane Dale
07:06 07 Aug 18
I cannot recommend Bill and his team (Johnny & Bruno) enough with the assistance, service and support they provided during what we considered to be a crisis. Bill responded immediately, it was refreshing to have people know their jobs and know it well. Service has been brilliant from start to finish and I cannot thank these guys enough. They were honest, professional and went above and beyond! Our carpet came up brand new! You wouldn't even know our place has been flooded. FES is the company to go with!
Cassie Gillespie
Cassie Gillespie
01:32 21 Sep 18
It's a nightmare when you wake up to find your house flooded. The first thing that came to mind after turning the water off was to find a company that can respond quickly. I contacted various other companies but the only ones to return my call were Flood Emergency Services. From the quick response back from my initial contact all the way through to clean-up and completion I couldn't be more satisfied. Staff were very friendly and accommodating explaining each step along the way. FES are on speed dial now. Thanks for the great work
Daniel Brauer
Daniel Brauer
06:44 21 Sep 18
The quick and efficient response from Flood Emergeny Services including their invaluable knowledge and experience ensured we had the best possible outcome for our flood emergency. I would highly recommend them if you find yourself in a flood emergency situation.
April Saunders
April Saunders
03:59 20 Oct 18
Super fast service at night. Contractors who cared and stayed in contact with me. I highly recommend in an emergency!
Sandee Allen
Sandee Allen
04:28 20 Oct 18
Using flood emergency services to clean up our flooded villa was the best choice we. could have made they were on time did every thing in a professional way and would recommend them to everyone as the finished job was excellent I thank them Garry Tatnell
Garry Tatnell
Garry Tatnell
04:56 20 Oct 18
Flood Emergency Services were fast & efficient throughout the entire process, great communication & feedback received, would highly recommend using their services. Nadine GatehousePosition One PropertyCamp Hill
Nadine Gatehouse
Nadine Gatehouse
01:03 21 Sep 18
Amazing service! Bill and his team were a pleasure to deal with and responded immediately to my call 10/10 would recommend
Lisa Wenban
Lisa Wenban
06:56 23 Oct 18
Highly Recommended! - Excellent service & communication- 100% trusted Earlier this year we had an unfortunate incident in our newly purchased property. Bill and his team were not only quick to be on-site to resolve, but offered honest feedback and provided support after works. Not long after, we were back home and settled! Despite issues with our insurers, the team was patient and even assisted in helping us to resolve the issue! Thank you Flood Emergency!
Ian Siow
Ian Siow
22:55 30 Oct 18
Great job, always on time, reliable and nothing was a bother. Communication skills were excellent I was always kept up to date. Highly recommend this business. Thanks Bill
Tina Impiombato
Tina Impiombato
09:55 31 Oct 18
Was very pleased with service. Quick, reliable and efficient. Did a great job.
Joanne Lynsdale
Joanne Lynsdale
01:32 03 Nov 18
In comparison to my experiences with other flood emergency services, the assistance, service and support that Bill and his team provided me during the unexpected water leakage into our living room area was exceptional ☺ Will definitely recommend to others !
daniel marcas
daniel marcas
01:39 03 Nov 18
Gym got flooded (just before summer)!! Quality job! Very friendly service! I highly recommend.
Paloma Oliveira
Paloma Oliveira
01:41 03 Nov 18
Bill and his team work so efficiently ! They answered all my questions and concerns and made the whole process super easy. They responded to my calls in the middle of the night and were at the job ASAP ! Would highly recommend to anybody going through flood troubles !
Paula Pilarinos
Paula Pilarinos
01:43 03 Nov 18
Great service, wonderful people. Wouldn’t go anywhere else! They get the job done fast, regardless of what time of the day. Would highly, highly recommend to anyone experiencing a flood of any sort
Damian Giuffrida
Damian Giuffrida
01:40 03 Nov 18
This company was extremely fast and efficient and the results were amazing. I’m really happy with their service. A wonderful team that answered all my questions. I would highly recommend this company to friends and family.
Papula Ary
Papula Ary
02:00 03 Nov 18
I still cannot believe how Kind And Amazing bill and the team whereThey helped My 87 year old father clean and dry his carpet of his Victorian heritage home bill had an outstanding response Time getting to our house within the hour!My Father had recently had a stroke and they made him feel comfortable and safe in his home the carpet , floorboards and walls where saturated due to a burst pipe in the laundry I cannot thank bill and the team enough for there help I would recommend to anybody in need of assistance 700% !
Dennis Smith
Dennis Smith
04:10 03 Nov 18
The team at Flood Emergency Services were super quick to respond and get going on the job. They work quickly and efficiently and you couldn't ask to have a friendlier group of people to deal with! They answered all my questions and were a pleasure to work with, couldn't recommend more highly.
Mikayla Branch
Mikayla Branch
10:05 03 Nov 18
Flood Emergency Services is my life saviour! They get the job done real quick and super friendly! Massive thanks to Bill who had so much patience and kindness explaining every bit of details to me about the flooding issues i was having. Highly recommend it!!! Definitely a 5-star service!
charmaine chong
charmaine chong
13:28 09 Nov 18
I was really happy with the service provided by the FES team. They arrived very quickly to address the leak in my son's bedroom and what could have been even more stressful was made as painless as possible. I would recommend their service.
Eleanor Nichols
Eleanor Nichols
00:08 16 Nov 18

Water Damage Restoration

Is your carpet wet? Do you need emergency water extraction and carpet restoration? We are Australia’s #1 Emergency flood restoration service provider and are ready to handle YOUR emergency right away! Call us now 24/7 to arrange a time right away.

Why Choose Us?

AUSTRALIA WIDE FLOOD RESTORATIONS

We take pride in ensuring that we provide the highest calibre of service available to you. Our mission is to provide you with the highest quality restorations. Trust Flood Emergency Services to handle emergency carpet drying and restoration from flood and water damage throughout Perth, Adelaide, Brisbane, the Gold Coast, Melbourne, Sydney , Tasmania and beyond.

INITIAL INSPECTION

Our specialists will assess your water damage situation and determine how to proceed with the drying process.

MAKE IT SAFE

We remove all electrical devices to avoid all risk. We also remove slip hazards from the area to ensure safety.

FLOOD WATER EXTRACTION

We use top of the range extractors to remove as much water as possible from your flooded carpets.

DRYING PROCESS

We install air movers + dehumidifiers to remove all remaining moisture ASAP. We constantly monitor.

AIR PURIFICATION

We filter the air through an automated filter, purifying all of the air in the area to remove odours.

CARPET CLEANING

In most cases, we can restore your carpets to a better condition then before the flooding took place.

HAPPY CUSTOMERS

FLOOD RESTORATIONS

CUSTOMER REVIEWS

PROFESSIONAL STAFF

What they say about our emergency flood & water damage services

We receive amazing feedback from all of our work. We are an Accredited Insurance Restorer and IICRC Company.

Locations Australia Wide

Head Office: Gold Coast

GET A FREE QUOTE

We are available 24/7 to take your call or you can fill out our quote form below and we will call you back right away to discuss options. We can’t wait to hear from you!